voctoto Privacy Policy

This page describes what we collect when you use voctoto and how we keep that data protected. We at voctoto collect personal information necessary for account verification, payment processing, game play settlement, and regulatory compliance. All data on our platform is encrypted in transit and stored securely.

Our voctoto privacy practices comply with applicable data-protection law in the jurisdictions where we operate. We do not sell your personal information to third parties. We share data only with payment processors, identity-verification vendors, and authorities where required by law. You have rights over your data, including access, correction, and deletion requests, subject to our legal obligations.

We encourage you to read this policy in full. If you have privacy questions, contact our support team through your voctoto account or via email. By using voctoto, you consent to data processing as described below.

What Data We Collect on voctoto

We at voctoto collect the following information from you: your full name, date of birth, email address, phone number, postal address, and government-issued ID number. This information is required for account creation and identity verification (KYC).

We also collect usage data: your login history, game play records (which games you played, bet amounts, outcomes), in-app chat messages with support, device type, browser, IP address, and approximate geolocation. This helps us detect fraud, settle disputes, and improve our voctoto platform.

We collect proof-of-address documents (utility bills, bank statements, rental agreements) during verification. These documents are scanned, stored securely, and deleted after verification is complete, unless we are required by law to retain them longer.

Automatic data collection on voctoto

When you visit or use voctoto, our servers automatically log your IP address, device information, browser type, pages visited, and time spent on the platform. We use cookies to remember your login session and preferences. These cookies do not track you across third-party websites.

We do not use third-party analytics (Google Analytics, etc.) on voctoto. We track platform performance internally only to improve service stability and user experience.

How We Use Your Data on voctoto

We at voctoto use your personal information for these purposes: to verify your identity and comply with KYC regulations; to process deposits and withdrawals; to settle game outcomes and resolve disputes; to communicate with you about your account; to detect fraud and prevent prohibited-jurisdiction access; to comply with legal and regulatory obligations.

We do not use your data for marketing email campaigns without your consent. We may send you service notifications (account alerts, withdrawal confirmations, verification requests) regardless of consent, as these are essential for account security. You can manage notification preferences in your voctoto account settings.

Third-Party Data Processors

We at voctoto share your data with trusted third parties only when necessary. Payment processors (handling QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive transaction information to process your deposits and withdrawals. Identity-verification vendors receive your name, ID number, and document scans to verify your identity. These vendors operate under confidentiality agreements and are prohibited from using your data for their own purposes.

Our voctoto servers may be located outside your home jurisdiction. By using our platform, you consent to data transfer across borders where applicable. We comply with applicable cross-border data protection laws.

We may disclose your data to law enforcement, tax authorities, or regulators if required by law. We will notify you of such requests unless law prohibits notification.

Your Rights and Data Requests on voctoto

You have the right to request access to your personal data stored on voctoto. Contact our support team with "Data Access Request" in the subject line, and we will provide a copy of your information within 30 days.

You may request correction of inaccurate data. If you believe your name, email, or address is wrong on your voctoto account, submit a correction request through support with supporting documents. We will update your account and confirm the change.

Data requests from users outside supported jurisdictions may be subject to different timelines or may be declined if we cannot verify your identity or if retention is required by law.

Cookies and Tracking on voctoto

We at voctoto use session cookies to keep you logged in and to remember your language preference and account settings. These cookies expire when you close your browser or after a period of inactivity. We do not use persistent cookies to track you across subsequent visits.

We do not use tracking pixels, web beacons, or third-party advertising networks on voctoto. Your browsing activity on our platform is private and is not shared with advertisers or data brokers.

You can disable cookies in your browser settings, but this may prevent you from logging into your voctoto account or accessing certain features.

Data Retention on voctoto

We at voctoto retain your personal information as long as your account is active. If you close your voctoto account, we delete most data within 90 days. However, we retain transaction records, identity documents, and audit logs for 5-7 years to comply with anti-money-laundering and tax obligations.

If you have not logged into your voctoto account for two years, we may close it and delete associated data, unless law requires us to retain it. We will send you a notification before account closure.

We at voctoto believe privacy is fundamental. We encrypt your data, limit third-party access, and never sell your information to marketers or data brokers.